COVID 19 UPDATE

ALL CLIENTS ARE REQUIRED TO WEAR MASKS WHEN BRINGING YOUR PET TO THE DOOR OR PICKING YOUR PET UP.

MILL CREEK ANIMAL CLINIC WILL CONTINUE CONCIERGE CURBSIDE SERVICE FOR THE FORESEEABLE FUTURE. WE CONTINUE TO MAKE ADJUSTMENTS TO MAKE THIS AN EFFICIENT STRESS FREE PROCESS.  WE WILL EMAIL YOU BEFORE YOUR APPOINTMENT FOR INFORMATION ABOUT YOUR PETS VISIT.  WHEN YOU ARRIVE AT MILL CREEK ANIMAL CLINIC, PARK IN FRONT OF THE CLINIC OR ONE OF OUR DESIGNATED SPOTS IN THE REAR OF THE BUILDING AND CALL 708-361-6002.  ONE OF OUR TECHNICIANS WILL CHECK YOU IN AND GET ANY ADDITIONAL INFORMATION NEEDED.  WE WILL THEN ASK YOU TO MEET US AT THE DOOR WITH YOUR PET . WE WILL BRING YOUR PET INTO THE HOSPITAL WHERE THE DOCTOR WILL  ASSESS AND PROVIDE TREATMENTS, THEN CONTACT YOU TO DISCUSS EXAM FINDINGS.  PLEASE WAIT IN YOUR CAR AND DO NOT LEAVE THE PARKING LOT!  ONCE ALL SERVICES ARE COMPLETE, THE TECHNICIAN WILL AGAIN ASK YOU TO MEET AT THE CURB AND RETURN YOUR PET TO YOU.

WE ARE ALL FEAR FREE CERTIFIED DOCTORS, SO REST ASSURED WE DO EVERYTHING WE CAN TO PROVIDE THE MOST STRESS FREE VISIT POSSIBLE FOR YOU AND YOUR PET!

ALL FEES ARE DUE AT THE TIME OF SERVICE.  OUR RECEPTIONIST WILL STORE YOUR CREDIT CARD IN OUR ENCRYPTED COMPLIANT CREDIT CARD SERVER AND CHARGES WILL BE APPLIED AT THE COMPLETION OF THE VISIT.  RECEIPTS AND INSTRUCTIONS WILL BE EMAILED THE SAME DAY.

TELEMEDICINE, PHONE CONSULTATIONS AND PROGRESS CALLS, AS WELL AS EMAIL CONSULTATIONS ARE AVAILABLE FOR EXISTING CLIENTS ONLY.  FEES WILL APPLY.

FOOD AND MEDICATION REFILLS ARE AVAILABLE FOR CURBSIDE PICKUP, OR USE OUR ONLINE PHARMACY (ON THE MENU BAR) FOR MEDICATIONS DELIVERED TO YOUR HOME.

PATIENCE PLEASE!  AS THE COVID CRISIS DRAGS ON, THERE HAS BEEN AN INCREASE IN SHORT TEMPERS.  WE ARE HERE TO HELP YOU, AND WE ARE DOING OUR BEST TO MAKE THE PROCESS SWIFT AND EFFICIENT.  BUT THIS IS MEDICINE, AND EMERGENCIES HAPPEN.  RUDE BEHAVIOR IS NOT ACCEPTABLE ANYWHERE,  AND ANYONE WHO DOES NOT CONDUCT THEMSELVES ACCORDINGLY WILL BE ASKED TO SEEK CARE ELSEWHERE .

_________

FOR THE MOST UP TO DATE INFORMATION, PLEASE DOWNLOAD THE MILL CREEK ANIMAL CLINIC APP IN APPLE STORE AND GOOGLE PLAY.

—
Jay Whittle, DVM
Mill Creek Animal Clinic